Should I take my usual size?
For the choice of sizes, we have added a "size guide" for each product. Remember to consult them before orderingbecause in the event of an error on your part, we will not exchange goods. A blue link appears on the product pages. During our last survey, our customers confirmed that they take their usual size. If you are between two sizes, choose the larger one.
Is payment secure?
Payment on Mokarran Diving is perfectly secure. All the data that you communicate to us during your payment is protected and encrypted by the SSL (Secure Sockets Layer) protocol. We have no access to your bank details, these are transferred in a coded and secure way to our PAYPAL account.
What are the payment methods?
You can pay for your order by Paypal, by credit card via Paypal (without having an account) or by bank transfer.
To pay via Paypal, simply create an account directly on the Paypal site. You also have the option of paying without creating an account with Visa, MasterCard and American Express. Follow the explanations below.
You can also pay for your order by bank transfer. Simply click on "Bank transfer" when choosing the payment method.
If you want us to start manufacturing your order directly, you can send us proof of your transfer by email to: email@example.com
Is your site secure?
Our payment platform is completely secure. We work with Paypal, the undisputed leader in online payment.
What are the possible delivery methods?
Mokarran Diving offers several delivery methods in mainland France, Europe and Polynesia.You will have the costs and delivery times as soon as you have filled in your details
Orders are shipped no later than 7 business days after the order is placed. Delivery times depend on the address and the delivery method you have selected (they are indicated in working days in: Shipping method).
What information should I put if I live in a residence with access codes?
Be as specific as possible in the description of your delivery address so that your order is delivered as soon as possible and that it does not come back to us. Specify the name of the residence, your building, your locality and the access codes if there are any.
What should I do if I am absent during the delivery?
The delivery person will leave a notice in your mailbox. You will have, from its passage, 15 days to collect your order from the post office closest to you or the one indicated on the delivery notice or even from the carrier.
Can I be billed at another address?
When you enter your details, the address you will write will be the delivery address. If you want to "be billed at another address". Click on “use a different billing address” and complete the form that appears. Your order will then be billed to an address other than the one provided for delivery.
Are the prices of the clothes excluding VAT or including VAT?
The prices indicated are in euros, VAT included (TTC). However, the establishment of the order depends on the geographical area of delivery:
- For deliveries in Metropolitan France, in countries belonging to the European Union and in the United States the order will be established including tax .
- For deliveries in Switzerland, in Dom Tom, excluding European Union and United States, the order will be established excluding tax automatically. Customs duties, other local taxes, import duties or state taxes may be payable upon entering the country. These rights are not the responsibility of MOKARRAN DIVING. See CGV article 8
How do I return my order?
You want to return a product because it doesn't suit you. You have 14 days to return your package to us. It's simple, you put the product(s) in its original packaging and follow the procedure indicated in the GTC article 10 and article 11.
How do I wash and iron t-shirts and sweatshirts?
A small machine at 30°C maximum will do. This way, you can be sure that your sweatshirts or t-shirts won't change in size, and will stay soft and flashy like the first day. Air drying is strongly recommended.
To finish, a little ironing inside out in the rules of the art will be perfect.